acejack is an AI-agent firm based in Tennessee. We build the systems that amplify the people your business already runs on — more hours in the day, more leverage in every one of them. This proposal captures the shape of that engagement for Meridian Operations LLC.

What we heard in discovery, distilled: Meridian operates a multi-location service business with a small operations team owning inbound triage, scheduling, and quote follow-up. The team's time is the bottleneck; the tools are adequate; the leverage is missing.

Your engagement includes the following acejack products, drawn from our four-product platform. Each one is built by acejack rather than bolted on from someone else's stack.

Flat $10K discovery engagement. A 2-hour executive meeting plus 40 to 60 hours of agent-driven analysis. Produces the infrastructure blueprint and scope doc. Month 1 of the retainer is absorbed into the discovery fee — the six-month retainer clock starts at Month 2.

After the discovery, we move into a six-month retainer with a clear operating rhythm. Month 1 is absorbed into the $10K discovery so there is no double-billing while we are still learning your operation. The six-month retainer clock begins at Month 2.

Renewal increases are capped at roughly 10% per cycle. Predictable cost, not vendor surprise.

Discovery

$10K flat, one-time. Two-hour executive meeting plus 40–60 hours of agent-driven analysis.

Monthly retainer

$7K per month — Growth tier. Two product surfaces, a small cluster of agents, shared context layer across the client's operation.

Minimum

Six-month engagement, beginning at Month 2. Month 1 is absorbed into the discovery fee.

Rate cap

Renewals are capped at roughly 10% per renewal cycle. Predictable cost, not vendor surprise.

Passthrough costs

Variable API costs — token usage, Twilio minutes, ElevenLabs voice minutes, and similar vendor passthroughs — are billed at cost with transparent line items, separate from the monthly retainer. For this engagement we estimate roughly $180 per month across Twilio and OpenAI, billed at cost with a transparent line item on each invoice.

Tier is picked by scope, not negotiation. Every tier carries the same $10K discovery, the same six-month retainer minimum, and the same roughly 10% rate cap per renewal cycle.

The Human Opportunity Principle is how we measure this engagement: every client relationship is measured by how much we have helped the business grow — not by how many positions were eliminated. Every hour our agents free up is an hour your team spends on work only a human can do.

Your operations team currently spends about 12 hours per week on inbound lead triage and call routing. We expect to return 8 of those hours. Your team plans to reinvest that time into deeper discovery conversations with inbound prospects and the weekly service retrospective that has been missing since Q3.

Your instance includes a Human Opportunity Agent — an agent whose job is to surface growth-elevation paths for the team, never elimination paths. The agent never suggests cutting roles. It surfaces where the returned hours land best.

This agreement carries the Workforce Protection Clause verbatim from the acejack playbook:

Clause

Every acejack agreement includes a clause reserving the right to terminate services if a client reduces their workforce by more than 10% without reasonable financial cause independent of acejack's services. If reductions are attributable to efficiencies our agents created, we reserve the right to pull the agents.

A Hiring Trajectory Baseline was captured during the $10K discovery. That baseline is the reference point for the clause above; the clause exists to align incentives, not to surveil.